Frequently asked questions
The questions we are asked, and the answers
What the software does, what it costs, what happens the day you start and the day you stop, where your data lives, and how we respond when something goes wrong. The answers also appear on the relevant pages: they are collected here so you no longer have to search for them.
The product
Which passenger services can I manage?
Logipax supports chauffeur services, charter trips, shuttles, school transport and accessible transport. Check licences, contract requirements and specialist needs against the actual service and jurisdiction.
Do I need to install anything?
No. Logipax works in your browser and on your phone. Your drivers have a dedicated application.
Does it work offline?
Yes, for the essentials. Drivers can view their trips and record each stage even without a connection. Everything syncs when they are back online.
Do my drivers see the entire schedule?
No. Each driver only sees his own trips, from the moment the schedule is validated.
Can the software assign drivers automatically?
It suggests an optimised schedule, including estimated distance savings. You can accept it or ignore it. The algorithm suggests; you stay in control.
Can the assistant make a mistake?
Yes, as with any automated interpretation of a message. That is why it always shows you what it understood before saving anything. You can make corrections in the summary.
Prices and commitment
What happens if I exceed my included trips?
Nothing is blocked. Extra trips are billed at the end of the month at your plan’s rate. If you regularly exceed your allowance, upgrading will cost less.
Can I change my plan?
Yes, anytime. A higher plan takes effect immediately, with a prorated adjustment. A lower plan takes effect at the end of your current period.
Is there a limit on the number of users?
No. No plan limits the number of users. You create as many accounts as necessary for your team and drivers.
Do my subcontractors need to take out a subscription?
No. Pricing depends on the number of trips you manage, not the number of people using the software. Partners receive your trips and their drivers record their progress in the app without needing their own subscription.
How much does the assistant cost?
The add-on price depends on your plan and market. See your edition’s Pricing page for the currency, amount and applicable terms. The add-on has a 30-day trial; the assistant that answers questions is included in the plans.
How much do SMS messages cost?
Check pricing for your market and confirm destination coverage before buying a pack. A price shown for another country does not establish the cost of messaging your passengers.
Can I stop whenever I want?
Yes. Monthly subscriptions have no minimum term; annual subscriptions are paid in advance and run until their end date. There are no setup fees (migration of existing data is quoted separately) and no exit penalty. You can export your data at any time, and it remains available for 90 days after your subscription ends.
When do I need a custom quote?
If you manage several companies or brands, handle more than 12,000 trips per month or represent a public authority, the standard plans are no longer enough. We prepare a proposal with you.
Getting started and migrating data
How long does setup take?
Allow a quarter of an hour. The wizard guides you to set up your company, enter your first customers and create your first trip.
How long does it take for my team to get started?
An experienced operator can handle dispatch independently within a day. Drivers simply view their assignment and press a button to record progress. The main task is agreeing who enters which information.
Can we migrate from our current software?
Send us what your current tool can export before starting, we'll look together at what can be used. Customers, drivers and vehicles generally recover without difficulty.
Can I import my existing files?
Pump runs are imported from an Excel file. For your drivers and vehicles, send us what you have before starting, we will look together at what can be taken back.
How does my customer obtain access?
You invite him from his profile, he receives an email. You can revoke access at any time.
Security and data
Where are my data and backup copies hosted?
Primary hosting is in Paris, France. Backup copies are stored in another region, in Ireland. Both regions are in the European Union; selecting a country edition does not change the hosting location.
What if my contract requires data to stay in a particular country?
Compare your organisation’s or customer’s requirements with our Paris hosting and Irish backup copies. Request storage-location and provider information before making a data-residency commitment.
Is my data used to train artificial intelligence?
No, never. Your data is only used to respond to your request. Details of our commitments can be found on the Security and data page.
What happens if a driver declines location tracking?
They can use the app as usual: receive trips, record each stage and report their working time. Only their position on the map is unavailable.
What happens to my data if I cancel?
They are kept for 90 days after your subscription ends. During this period, you can recover them in full or reactivate your account.
What happens if Logipax ceases operating?
You recover your data in standard formats that can be used elsewhere. This restitution commitment appears in our general conditions.
Billing and local requirements
Which invoicing rules apply to my business?
Use the rules of the actual market: HMRC invoicing and VAT guidance in the UK, Revenue guidance in Ireland, ATO tax-invoice rules in Australia, and Inland Revenue taxable supply information in New Zealand. A document or tax setup accepted in one country does not establish compliance in the others.
Are the requirements the same for consumers and business customers?
No. They depend on the service, customer, tax status and jurisdiction. Serving only consumers does not automatically remove document or reporting obligations.
Is a PDF sufficient for invoicing?
It depends on the applicable process. If a structured, certified or tax-authority-transmitted document is required, its PDF representation does not replace it. Confirm the document required for your service.
Is Logipax certified or connected to local tax systems?
This page does not claim local fiscal certification or a tax-system connection. Before choosing a billing process, confirm the issuing system, data exchanges and remaining requirements with our team and your accountant.
Does the software replace licensing and compliance checks?
No. Document tracking and alerts help organise checks. Operator, driver and vehicle permissions, as well as service rules, still need to be verified with the relevant authorities.
Is a data export sufficient for an inspection?
A service-history export can support your records. It does not replace locally required registers, fiscal documents or evidence. Confirm the required records with the authority or professional reviewing your operation.
Support hours: Paris time.
Support
How does support work?
Level 1 support responds Monday to Friday from 9 a.m. to 6 p.m., by email to /en/demo and by ticket from the solution. If the issue is not resolved at this level, the ticket is escalated to resolution. Updates and functional developments are included, at no additional cost.
How can I contact you about a tender or contract?
Use your edition’s Contact page and specify the country, organisation, service and documents requested. We will review your needs in the context of your market.
Which documents can I request for my supplier review?
Ask for information about hosting, data processing, security measures and data return. Any specific certificates, documents or contractual requirements need to be reviewed for your organisation.
How does a rollout across several branches work?
Agency by agency, at your own pace. The common configuration is done once, each entity then adds its specificities. We outline the schedule with you before we begin.
Try Logipax for 14 days
Create an account, prepare your first trips and see the difference. No payment card needed.
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